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Terms of Service

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Last Updated: 1st September 2025

These Terms of Service (“Terms” or “Agreement”) are a legally binding contract between you (“you,” “your,” or “Customer”) and Leo Eternal Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”). These Terms govern your purchase and use of our integrated hardware-and-software product and related services (the “Product”).

By clicking “I agree,” completing a purchase, activating, or using the Product, you agree to be bound by these Terms. If you do not agree, you must not purchase, activate, or use the Product and must return it in accordance with our Refund & Return Policy.

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1. Definitions

  • Product: The integrated system consisting of Hardware and licensed Software.
     

  • Hardware: The physical home unit and accessories purchased from us.
     

  • Software: Our proprietary software, firmware, and documentation provided with the Hardware. The Software is licensed, not sold.
     

  • AI Outputs: Responses or content generated by the Software’s artificial intelligence features.
     

  • Documentation: User guides, manuals, and other materials supplied with the Product.
     

  • Policies: Our Refund & Return Policy, Shipping Policy, and Privacy Policy, each incorporated by reference.

 

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase or use the Product. If you are under 18, you may only use the Product with the consent and supervision of a parent or legal guardian who agrees to these Terms.

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3. Third-Party Hardware Components

(a) Manufacturer. Certain external chassis and hardware components are manufactured by independent third parties. We design, integrate, and support the Product but do not manufacture all physical parts.
 (b) Pass-Through Warranty. To the extent a component manufacturer offers a warranty, we pass that warranty through to you, subject to the manufacturer’s terms and processes. We are not responsible for the administration, scope, or fulfillment of any third-party warranty. Our sole hardware obligation is the Limited Hardware Warranty in Section 7 and our Return Merchandise Authorization (“RMA”) process (see Refund & Return Policy and Shipping Policy). Proof of purchase is required for any claim.
 (c) No Agency. Third-party manufacturers are independent contractors, not our agents, partners, or joint venturers. We are not liable for their acts or omissions beyond the remedies provided here.

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4. Third-Party Software and Services

(a) Third-Party Components. The Product may include or depend on third-party software, operating systems, drivers, codecs, model files, or optional integrations (“Third-Party Components”), each governed by its own license and terms.
 (b) Governing Licenses. Your use of Third-Party Components is subject to those providers’ licenses/terms. We are not responsible for enforcing third-party licenses.
 (c) Disclaimer. We do not warrant or control the availability, accuracy, security, or continued compatibility of Third-Party Components and are not liable for their modification or discontinuation by their providers.
 (d) Security & Compatibility Updates. We may provide (or require) updates to address security or compatibility. We encourage you to install updates promptly to maintain security and operability. Updates may require internet access and may use data.

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5. Purchase, Payment, Taxes, and Duties

(a) Purchase. Your purchase of the Product confers title to the Hardware and the limited license to use the Software set forth in Section 6.
 (b) Prices & Taxes. Prices exclude sales, use, VAT, GST, customs duties, and similar taxes unless stated otherwise. You are responsible for all such charges.
 (c) Payment Plans. If you select an installment plan, your Software license and access are conditional on timely completion of all payments. If you fail to pay, we will notify you before suspension, and may thereafter suspend or revoke the Software license and remotely disable software-dependent features until your account is current. Late fees may apply on overdue amounts, not to exceed 1.5% per month (or the maximum permitted by law). We will not access your personal data during enforcement except as necessary to administer the plan and comply with law (see Privacy Policy).
 (d) Import Duties. You are solely responsible for customs duties, import fees, brokerage charges, and delays tied to customs clearance.

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6. Software License and Restrictions

(a) License Grant. Subject to your compliance with these Terms and full payment of fees, we grant you a limited, personal, non-commercial, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Software, in object code (executable) form, solely with the Hardware for lawful purposes.
 (b) Restrictions. You may not:

  • copy, modify, or create derivative works of the Software;
     

  • reverse engineer, decompile, or disassemble the Software;
     

  • rent, lease, sublicense, resell, assign, or transfer the Software or license rights;
     

  • circumvent security, usage, or license controls;
     

  • use the Software on non-Company hardware;
     

  • remove or alter proprietary notices;
     

  • use the Product in violation of export controls or sanctions (see Section 13).
     (c) Termination. The license terminates immediately if you breach these Terms.

 

7. Limited Hardware Warranty

(a) Coverage. We warrant to the original purchaser that the Hardware will be free from material defects in materials and workmanship under normal use for twelve (12) months from the date of original purchase (the “Warranty Period”).
 (b) Exclusions. This warranty does not cover misuse, accidents, unauthorized modifications/repairs, normal wear and tear, cosmetic damage, or damage from external causes (e.g., fire, flood, power surge).
 (c) Remedy. During the Warranty Period, at our discretion we will repair, replace (with new or refurbished), or refund the purchase price upon return in accordance with our RMA process (see Refund & Return Policy). Return shipping is your responsibility unless our Policies state otherwise. This is your exclusive remedy.
 (d) Software. The Software and Documentation are provided “as is” without warranties of any kind.

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8. Intellectual Property

We (and our licensors) own all intellectual property in the Product, including patents, copyrights, trademarks, and trade secrets. Except for the limited license in Section 6, no rights are granted or implied.
 Feedback. You grant us a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, adapt, and incorporate any feedback or suggestions you provide, subject to applicable moral rights where required by law.

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9. AI Outputs; No Professional Advice; High-Risk Use & Crisis

(a) Nature of AI Outputs. AI Outputs may be inaccurate, incomplete, biased, or inappropriate and are not professional advice. Do not rely on them as your sole source for decisions.
 (b) No Professional Relationship. Your use of the Product does not create a medical, psychological, legal, financial, or other professional relationship with us.

CONSPICUOUS WARNING: HIGH-RISK ACTIVITIES & CRISIS SITUATIONS
 DO NOT USE THE PRODUCT FOR LIFE-CRITICAL OR HIGH-RISK ACTIVITIES, including:
 • medical or mental-health diagnosis, treatment, or management;
 • operating safety-critical systems (transportation, industrial, hazardous environments);
 • emergency response or dispatch;
 • legal, financial, or investment decisions without a qualified professional.
 IF YOU ARE IN CRISIS, FEEL UNSAFE, OR AT RISK OF SELF-HARM, STOP USING THE PRODUCT IMMEDIATELY AND CALL LOCAL EMERGENCY SERVICES (e.g., 911 IN THE U.S.) OR A CRISIS HOTLINE.

(c) Your Responsibility & Assumption of Risk. You are solely responsible for evaluating and using AI Outputs. You assume all risks arising from reliance on AI Outputs.
 (d) Output Liability. To the fullest extent permitted by law, we are not liable for harm, injury, loss, or damage arising from reliance on AI Outputs or use in violation of this Section, and our liability remains subject to Section 11.
 (e) Preservation of Consumer Rights. Nothing in this Section limits non-waivable consumer rights required by applicable law.

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10. Disclaimers

EXCEPT FOR THE LIMITED HARDWARE WARRANTY ABOVE, THE PRODUCT (INCLUDING AI OUTPUTS, SOFTWARE, AND DOCUMENTATION) IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION OR THE ACCURACY, RELIABILITY, OR SUITABILITY OF AI OUTPUTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

 

 

 

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PRODUCT (INCLUDING AI OUTPUTS OR THIRD-PARTY COMPONENTS). OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; THOSE LIMITATIONS MAY NOT APPLY TO YOU.

 

 

 

12. Assumption of Risk and Indemnification

(a) Assumption of Risk. YOU EXPRESSLY ACKNOWLEDGE THAT YOUR USE OF THE PRODUCT—INCLUDING RELIANCE ON AI OUTPUTS AND ANY CONFIGURATION CHANGES (PROMPTS, “JAILBREAKS,” OR TAMPERING)—IS AT YOUR SOLE RISK. See also Section 9.
 (b) Indemnity. You agree to defend, indemnify, and hold harmless Company, its affiliates, and their officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (i) your breach of these Terms or applicable law; (ii) your reliance on AI Outputs; (iii) unsafe, prohibited, or high-risk use; (iv) modifications, jailbreaking, or tampering; or (v) content you create/distribute, actions you take, or third-party claims arising from your use.
 (c) Survival. This Section survives termination.

 

 

 

13. Export Control and Sanctions

You must comply with U.S. export control and sanctions laws (including the EAR and OFAC programs). You may not export, re-export, transfer, or use the Product in restricted countries, to prohibited parties, or for prohibited end-uses. Violations may result in immediate termination (Section 15) and reporting to authorities.

 

 

 

14. Linked Policies

These Terms incorporate our Refund & Return Policy, Shipping Policy, and Privacy Policy. If there is a conflict, these Terms control, except where mandatory consumer rights apply. We may update Policies with notice; please check our website regularly. (Example links: Refunds – https://www.myleoeternal.com/refunds; Shipping – https://www.myleoeternal.com/shipping; Privacy – https://www.myleoeternal.com/privacy).

 

 

 

15. Termination

We may suspend or terminate your Software license if you breach these Terms, engage in fraud or unlawful use, or pose a security risk. You may terminate by ceasing use of the Software and, where applicable, removing it from the Hardware. Upon termination, you must stop using the Software.
 Survival. The following survive termination: Sections 5(b) (License Restrictions), 6(c)–(d) (Warranty), 7 (IP), 8–12 (AI/Disclaimers/Liability/Indemnity), 13 (Export), 14 (Linked Policies), 16 (Governing Law), and 17 (Notices; Miscellaneous).

 

 

 

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to conflicts of law. The state and federal courts in Delaware have exclusive jurisdiction and venue; you consent to personal jurisdiction there and waive objections based on inconvenient forum. The U.N. Convention on Contracts for the International Sale of Goods (CISG) does not apply. These Terms do not alter any non-waivable consumer rights under applicable law. For international users, you consent to Delaware law to the extent permitted.

 

 

 

17. Notices; Changes; Miscellaneous

Notices. We may provide notices by email, in-Product notifications, or posting on our website. You must keep your contact details current and notify us of changes via Support.
 Changes to Terms. We may update these Terms by posting a revised version with a new “Last Updated” date. We will provide notice of material changes (e.g., in-Product notice or email to your account address) at least 30 days (or the minimum period required by applicable law) before the effective date. Your continued use after the effective date constitutes acceptance.
 No Third-Party Beneficiaries. These Terms create no third-party beneficiary rights.
 Assignment. You may not assign without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or asset transfer.
 Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control.
 Severability; Waiver. If any provision is invalid, the remainder remains in force. Our failure to enforce a provision is not a waiver.
 Entire Agreement. These Terms and incorporated Policies are the entire agreement, superseding prior discussions.

 

 

 

18. Contact Information

Leo Eternal Inc.
 8 The Green, Ste R
 Dover, Delaware, 19901 USA
 Email: legal@myleoeternal.com
 Support: https://www.myleoeternal.com/support

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